Retail Supervisor

We are seeking an outgoing, friendly, customer oriented person for the role of Retail Supervisor (RS).
The RS will assist the general manager with the day to day operation of the location by d riving sales through selling, training, developing and leading associates to "Super Serve" our Customers by utilizing the Company's Running the Sales Floor - 'Heads Up' selling strategies.
Retail Supervisor's will supervise overall performance and operation of the store in the absence of the General Manager following established procedures and use of sound judgment.
Essential Responsibilities:
Ensure SERVE is executed effectively and cultivated accordingly to drive desired outcomes/results Utilize SKILL and COACH with all associates relating to current business objectives to drive desired outcomes/results Ensure Take 5 Program is being utilized for all associates including maintenance of the recognition board to drive desired outcomes/results Create, post and ensure schedule efficiency.
Assist general manager with coaching of associates and disciplinary actions Assist general manager with recruiting and hiring of new associates Under the guidance of the general manager, support location associates to successfully execute their specific responsibilities by providing the tools, benchmarks, resources, ideals, education and training.
Along with general manager, support framework of policies and procedures, through a complete understanding of handbook, company policies and collective bargaining agreement.
Provide continuous quality improvement in products and services to ensure customer delight by identifying and acting on opportunities for improvement.
Adhe re to privacy and confidential and proprietary company policies and procedures (i.
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals.
This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.
Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis.
As required by changing business needs, complete additional responsibilities as assigned.
Education, Experience & Background:
High School Diploma or Equivalent 1-2 years management experience Retail Management or Sales Management experience Preferred For Licensed Retail Supervisor:
associate must meet current New York State Licensing requirements to practice For Non-Licensed Retail Supervisor:
ABO certification is required within two years of accepting the role of Retail Supervisor We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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